Refunds & Cancellation
We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our service sale pages or readers offer advertisements. The policy with regard to processing of refund, shall be in accordance with the clauses as set forth:
1. PROCESSING OF REFUND
We do not provide refunds for payments once made for the booking of the accommodations. Any issues with regard to the accommodation booked need to be reported to the Owners of the property directly. We will not be liable to resolve the complaint or process any refund requests initiated by you.
As a User, you may cancel their booking within 48 hours of placing the same and they should not have moved into the premises of the owner, within this time. In such a case we will refund payments that has already made by you under the relevant order.
The Company at its sole discretion may cancel any bookings(s):
if it suspects a User has undertaken a fraudulent transaction, or
in case of unavailability of the accommodation booked, or
For any reason outside the control of the Company including causes for delivery related logistical difficulties.
If the Company does not want to do business with the User
Further, while all measures are taken to ensure accuracy of service specifications and pricing, the details of a service as reflected on the Website and Mobile Application may be inaccurate due to technical issues, typographical errors or incorrect details of the property including but not limited to photographs of the same provided to the Company by the Owner and in such an event you shall be notified as soon as such error comes to the notice of the Company. In such event, the Company reserves the right to cancel your order and refund any money that may have been paid by you towards purchase of such services.
We maintain a negative list of all fraudulent transactions and non-complying users, and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.